PAYMENT INFORMATION :

* From the Söğütlü online store;

* Payment at the door (credit card or cash); The shipping company collects the payment at the door.

* One shot to all bank cards,

* Installments to contracted bank cards,

* You can shop by paying with money order/EFT.

* Overseas orders can be made with Western Union.

Credit Card Provisioning Failures

During your order, your credit card may not be approved for different reasons:

Among these reasons, the main ones are;

* Insufficient available limit of your credit card,

* Entering the card number incorrectly,

* The expiration date of your card has passed,

* If the card you use is an additional card, it has been canceled by the main card holder,

* Temporary connection problems during the approval process,

* Trying to reuse a card that you reported lost,

* It can be considered that the card you are trying to use is not a credit card, but an ATM card.

* In order to get help with your credit card approval problems, you need to contact the bank from which you bought the card.

DELIVERY INFORMATION

* The product you purchased will be delivered to you within 5 working days at the latest.

* Your order will be delivered free of charge by the contracted cargo company for purchases over 50 TL.

* The product you buy is specially prepared for you in line with the preferences you specify during the order. * * * It will be delivered securely to the address you specify, in a special Söğütlü Silver box, together with the invoice/waybill document, gift note.

* Your order is under the guarantee of Söğütlü Silver until it is delivered to you by the cargo company.

* If you wish, you can provide different delivery and invoice addresses, so that your invoice reaches yourself and your gift reaches your loved ones.

* The number of days your order will be delivered to the cargo company may vary depending on the product you purchased.  

* The products in our stock are shipped on the same day, and the products that need to be produced are delivered within 15 working days.

* The cargo company does not deliver on Sunday, public holidays and public holidays.

* You will be notified by e-mail when your order is delivered to the cargo company.

* E-Archive invoice is sent to your e-mail address that you have specified electronically after your order.

* If the recipient cannot be found at the delivery address, the cargo company leaves a visit notice.  

* If the buyer, whose address has a visit notice, does not contact the cargo company within 3 days, the cargo company returns the package to Sogutlu Silver.

* Check the products you ordered by comparing them with the information on the invoice at the time of delivery. In case you think that the products are missing or damaged, do not take delivery of the package by keeping a report from the cargo authority. In this case, please let us know the situation with the communication options at the link https://www.sogutlusilver.com/iletisim. Your order will be delivered to you as soon as possible after making the necessary investigation. When you receive the product, you accept that the cargo company has fully fulfilled its duty.

* For all your suggestions and questions, you can contact us using the communication options given in the link https://www.sogutlusilver.com/iletisim.